FAQ

Yes! Every item we sell is hand picked by our founder who is a GIA accredited Graduate Gemologist and UCLA educated geologist. Each item is specifically chosen for its aesthetic, unique properties, economic significance, and collectability.

We are a small family owned business in Fallbrook, California AKA the Avocado Capital of the World. Learn more about our company by visiting GemSurprise.com/about

Team GSB Operating Hours (PST)

Monday: Closed

Tuesday: 9am-6pm

Wednesday: 9am-6pm

Thursday: 9am-6pm

Friday: 9am-6pm

Saturday: Closed

Sunday: Closed

We accept most major credit cards through Square Processing and Stripe including the following payment methods:

Visa (credit and debit cards)

MasterCard (credit and debit cards)

American Express

Discover (US merchants only)

Diner's Club

JCB

Apple Pay*

*Please note that the option to use Apple Pay may not be available for our Membership Boxes as this service does not allow us to process subscription payments at this time.

Gem Surprise Box offers Afterpay for eligible purchases.

We do not receive or store your credit card data in our systems.

Domestic Shipping (USA): We offer FREE U.S. domestic shipping through USPS. If you are interested in making a rush order please email us at hello@GemSurprise.com and we will get back to you with a shipping quote.

International Shipping Rates:

$18 | Canada & Mexico

$25 | Worldwide

It is the sole responsibility of the customer to provide their correct current address. An invalid address may result in delays and require additional shipping fees. Gem Surprise is not liable for late deliveries or other unforeseen complications while our packages are in the care of third party shipping companies. All payments must clear before your order is shipped.

Please note we are not responsible for any duties or customs fees that may be incurred. Tracking is included for domestic orders but may not be available for international orders.

Gem Surprise can not be responsible for items lost or damaged in transport.

Please contact us at Hello@GemSurprise.com if you need to update your shipping information.

Have a question? Please reach out to us here.

Orders take 2-4 Business Days to process before shipping.

Yes we do and our GSB Partnership Program was created with you in mind!

Please visit our Partnerships page at www.GemSurprise.com/Partnerships for more information or reach out to us via email at Hello@GemSurprise.com for more information.

Our website hosting service does not allow us to update or edit your personal information. We are also unable to redirect orders beyond the shipping address provided at checkout.

Of course! Please reach out to us by email at Hello@GemSurprise.com or contact us through our Reprint Request Form.

In the rare case you receive an item that is damaged please contact our customer service team and we will gladly resolve your request.

Validity of a damaged item will be at the discretion of Gem Surprise and we require a photo of the damaged item to move forward with your request. Damage to product packaging and shipping boxes do not qualify for a replacement. All issues must be reported within 20 days of receiving your shipment notification and we ask that you allow up to 4 weeks for your replacement to ship once confirmed by Gem Surprise. Once it is processed, you will receive an email with new tracking information.

Due to limited inventory, we cannot guarantee you will receive the same type of item for your replacement but it will be of equal value.

As a surprise subscription service we do not offer returns, refunds or credits for dissatisfaction of subscription contents or a change of client’s interest.