Our Company Values

Education

Gem Surprise is so much more than a subscription box, it’s an educational experience that takes you on monthly mineralogical mission exploring our natural world. Our boxes come with educational material catering to each type of collector. Whether you are 5, 55, or 105 years old—we have something that will call to your curiosity and fit your personal budget.

Sustainability

Beyond minerals, crystals, and gems—we also care about the Earth as a whole.

Almost all of our packaging is recyclable and created from previously recycled materials. We strive to minimize plastic use by utilizing paper based alternatives to bubblewrap and packing peanuts in all of our boxes. We believe that sustainability is not a goal to reach but a way of life and business. We look forward to continuing to find new ways to improve our business, utilize renewable resources, and minimize our impact on the environment.

Quality

Every mineral, fossil, and gemstone from Gem Surprise has been hand selected with care by a professional geologist turned gemologist educated at UCLA and the world renowned Gemological Institute of America.

All of our products are naturally created by geologic processes and we disclose common treatments such as heat treatment when possible. We value transparency in the market and use every opportunity to pass on our education to our customers. We do not include glued, imitation, or resin products in our boxes.

Responsibility

Here at Gem Surprise we like to use the word RESPONSIBLE because we believe the term “Ethical” is too vague and often abused. We run our business by our core values and do everything in our power to be a responsible company. We care about giving our customers great deals but we also care about paying fair prices to ensure the people who mine, carve, and cut our geologic treasures are getting their fair share.

We source all of our minerals, gemstones, and crystals from reputable dealers who have long standing reputations for transparency and fairness in their business dealings. Our chosen dealers go out of their way to be beneficiaries to the communities they work with and we look forward to joining their projects as our business grows. If we do not feel excited or good about doing business with someone, we pass.